Organisations are directly responsible for the actions of those people working for them (employees, volunteers, public servants…).
A litigation society: it is more likely than ever today that people will sue if they feel they have a right to compensation.
The courts may sympathise with the litigants and tend to give them the benefit of the doubt.
People and organisations are increasingly aware of the level of service they can expect from their organisation and of the actions they can take if they feel they have a right to compensation.
Few organisations have the reserves or funds required to assume all the risks and pay the overall costs after they lose a lawsuit.
Companies are subject to fraudulent or excessive claims when they are perceived to have large resources and the ability to pay.
